KP
Kumi P
1 reviews | Active since Jul 2013
07 Nov 2023, 09:59
Highly frustrated - no internet for a week!
We are unable to activate our internet at our new house. We gave notice beforehand and have been struggling to have the line set up for a WEEK. It is not acceptable in this day and age that this cannot be sorted!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Nov 2023, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2023, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KP
Kumi P's updateReviewer Update
08 Nov 2023, 12:50I was called by Vodacom yesterday around 12:00 and the consultant said she will call me back again but I have not received any further communication? Please advise??
KP
Kumi P's update08 Nov 2023, 12:50
Reviewer Update
I was called by Vodacom yesterday around 12:00 and the consultant said she will call me back again but I have not received any further communication? Please advise??
KP
Kumi P's updateReviewer Update
08 Nov 2023, 17:51Vodacom has called us to resolve but has been unable to do so and keeps telling us a date was added on system that this should only be activated on 26 Nov but we never requested that and need internet immediately. The fibre line is open and yet we have NO internet since 1 Nov. How can this be the level of service??
We will simply move to another provider if this is not resolved by tomorrow morning.
We will simply move to another provider if this is not resolved by tomorrow morning.
KP
Kumi P's update08 Nov 2023, 17:51
Reviewer Update
Vodacom has called us to resolve but has been unable to do so and keeps telling us a date was added on system that this should only be activated on 26 Nov but we never requested that and need internet immediately. The fibre line is open and yet we have NO internet since 1 Nov. How can this be the level of service??
We will simply move to another provider if this is not resolved by tomorrow morning.
We will simply move to another provider if this is not resolved by tomorrow morning.