HIGHLY FRUSTRATED CUSTOMER.

I purchased BIS for my phone on the 25/12/2015 and I am unable to use any internet connection. I have contacted the call center numerous times but I am still unable too. I have tried all the steps give but was very alarmed when I was advised that my BIS was deactivated and without an explanation as to why my BIS was activated. I am highly frustrated with this service from this network provider. I have never used any other network provider since my first cellphone back in Childhood but I am really tired of this service and I am considering trying to find another network that would value me as a customer. I hope my query will be dealt with promptly as I would like to communicate with my friends and relatives and wish them a wonderful new year tonight.<br> <br> HIGHLY FRUSTRATED CUSTOMER.<br> <br> Regards<br> Nontando - ***