Highly Frustrated

<p>I would like to share my terrible and frustrating experience with Vodacom. Over a year ago cellphone contracts were taken on my name *****ently which i found out via a debit order that was taken from my personal bank account on the 18 May 2016. oOn finding this debit order i immediately proceeded to my bank to have it stopped and then went to the nearest Vodacom store to find out what was going on. I was advised that two cellphone contracts were taken out on my name with all my personal details, and i was advised to send a copy of my Id, and affidavidit with three specimen signatures for investigations. I am utterly disappointed and frustrated that since sending through three copies of these required documentation to prove my innocence nothing has been done to date. I have wasted so much airtime calling Vodacom and they keep giving me the run around. None of Vodacoms staff seem to know who are the right people that can assist me with this case. I am now blacklisted because of Vodacoms incompetencies to assist me to resolve this ***** that has been created on my name. This is now preventing me from purchasing my dream home and it is becoming more and more frustraing everyday knowing that a major retailer like Vodacom cannot resolve this matter and they do not have the original documents that were used to open this account. I would appreciate if atleast one hardworking staff of Vodacom would be able to give me some feedback with regards to this matter as it has now put a hold on my future plans. If nothing gets done then its sad that i will have to resort to obtaining a lawyer and take Vodacom to the paper. </p>