Highly dissatisfied

Extremely frustrating experience. I requested a simple WiFi speed change, and a week later after numerous calls and follow-ups with Vodacom and Vuma nothing has been resolved. It's as if no training or clear procedure is shared with the inbound staff because each call yield a different reference number and pointing of fingers. This ongoing delay has affected my work so much. If working remotely or hybrid, don't look Vodacom's way for Internet.