Highly Dissatisfaction

I entered into a contract with Vodacom in November last year with the intention of building my credit score. However, at the time of signing, it was not properly explained to me that I was being signed up for an open line contract.

Since then, Vodacom has automatically allocated data and content services to my account, resulting in extremely high and unjustified charges. I have contacted Vodacom on numerous occasions requesting to move from an open line to a standard contract, where I would only be billed for my agreed monthly instalment. Each time, the consultants assured me that the change had been successfully actioned. However, to my surprise, Vodacom continued auto-allocating data and content and billing me excessive amounts.

I also sent an email to ***, but to this day, I have not received any response. Meanwhile, the incorrect billing has negatively impacted my credit profile, with my Vodacom account now reflecting arrears.

This situation is unacceptable. I feel that Vodacom is taking advantage of customers through unclear contract terms and poor customer service. Based on my experience, I will never enter into any contract with Vodacom again, nor will I recommend Vodacom to anyone.

I urgently request that this matter be investigated and resolved. I also expect a formal explanation for the poor handling of my complaint and immediate correction of my credit record.