Highly Dissappointed

My fibre has been down since last week Wednesday. I logged a call on Thursday and when the technician came out, they were informed that Vodacom cancelled the VC number. Now this query is back and forth between Vodacom and Vuma and I still don't have fibre. This is urgent now as so many of us work from home, we cannot be inconvenienced for so long. I need this sorted out asap.