Highly Dissapointed

We requested Vodacom to relocate our fibre from one premises to another on the 20th of October. We completed all the necessary forms and even went as far as sending photos of the fibre provision that is already installed at the new location. I have made numerous follow up calls since I haven't had any feedback from from Vodacom. Every time I call I get told that the matter will be escalated to a Team leader, but without surprise I never receive feedback. Your calendar month lead time is ending in 3 days and I still haven't heard anything. In the interim you are billing me for a service that is not being provided, leaving me in a very difficult position as we are reliant on Fibre for work commitments. Your agents all give answers from a template, with no regard for the customer. I have also been informed that everyone is working from home, but no number can be provided to speak to a team leader. I have also been informed that you do not have a cancellations department so if anyone takes the time to attend to this review, please just cancel my subscription so that I can sign up with a provider that understands the needs of their clients.