Highly dissapointed Customer...

I received an SMS today stating that somebody requested a sim swap, the sms stated that If I suspected any ********** I should call them.. I called Vodacom immediately when I saw the sms, which was 1.30h after due to being in meetings the whole morning, When I called the call centre they couldn't explain to me how this could have happened, they advised me to go to a Vodacom shop and do the sim swap . The 1st consultant put me on hold for such a long time then the call eventually cut off, when I called the second time around the other consultant had an attitude when I asked her how this could have happened. I decided to go to a Vodacom shop in Northgate, one of the consultant helped me whose name is Patricia who was a great help, she advised that I must call the call centre again to find out what could have happened and why a sim swap was done without the security questions been asked, I called the call centre and they couldn't help me still, instead they put me on hold for ages... then I decided to call \my number"and an old guy picked up . When asked what his number was"