Highly disgusted in Vodacoms poor and unprofessional network and service

On the 29th December i called vodacom to report my ****** contract cell phone. The lady whom answered assisted quite generously and helped me block my number and black list the phone. On the 30th I called to ask assistance to having my contract pre-maturily upgraded as my upgrade is due in April, i had explained that my phone was ****** and that i had blocked it the previous day. I was told by the consultant that they were unable to assist me as I do not spend enough money with vodacom a month and need to at least spend R1200.00 before they can assist me 3 months prior to my upgrade, but i was told that they are willing to assist me with a additional contract. So my question is, why cant i be assisted with upgrading my current contract but am able to get a new one in addition to the 2 i already have with Vodacom. with this my Husband got on the phone and after a heated conversation with one of the consultants he had managed them to assist me with the pre-mature upgrade ( this is all on the morning of the 30th), He then handed the phone to me as the lady assisting needed my details for the upgrade as it is on my name. All went well and my husbands details were given to her so that they could update us on the delivery as there would be no way of getting hold of me due to my phone that was ****** , the phone would be sent to me via courier as per the lady within 4 - 5 days. i called yesterday 02.01.18 to find out if all was in order, and the extremely arrogant lady tells me that the phone has not been despatched to warehouse as they could not get hold of me on my cell phone number to confirm the upgrade ( which i have told them the 29th as well as the 30th that it was ****** and blocked by the vodacom provider) and also told her that my husbands contact details were given in case they needed to get hold of me. i insisted that someone call me back within the hour so that i could confirm the upgrade as i need the phone urgently due to it being used for work purposes, and all she said to me quite rudely is that she will not promise that someone will call me the same day. I have been a customer to vodacom for many years and tolerated all my data and airtime being taken and all the dropped calls that occur more often then seldom and this is the type of service I get from Vodacom. it is revolting that the company you have 2 contracts with cannot even assist you , and the lack of communication on their systems is highly revolting. I will be taking this to the news papers and social media as well as use my contacts in the media industry to stress this service that ALL vodacom customer holders are given as i am still waiting for the call to confirm the upgrade as i requested. Today is Wednesday and i needed that phone by Thursday for work purposes. Vodacom has POOR service and terrible call centre / help centre assistance. DISGUSTED CONTRACT HOLDER !!!