IB
Ilse B
1 reviews | Active since Aug 2016
01 Oct 2021, 10:12
Highly disatisfied
I am still waiting to hear from Vodacom as they stated and its nearly a year now I am trying to get my money back for vodacom that was wrongfully deducted.Phoned numerous times since then and from one person to the next and still nothing,Hellopeter also last informed me from vaodacom in March that they are still waiting on vodacom and nothing ever again was heard from both parties. Vodacom please do not reply with you will be contacted privately or you will sort out the problem ...BECAUSE YOU DO NOT!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
01 Oct 2021, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2021, 19:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevent department and feedback provided. Please refer to the communication below that was sent to you.
As per discussion and full investigation, we have received the following feedback from the Rewards Department "As per Vodacom and Flook’s side, we have confirmed that only one order was made. The payment gateway shows that there was only 1 transaction. The purchase was a cash offer as stated on the VodaBucks Store. The query is therefore closed as there is nothing that we can refund."
Regards Consumer Website Team
As per discussion and full investigation, we have received the following feedback from the Rewards Department "As per Vodacom and Flook’s side, we have confirmed that only one order was made. The payment gateway shows that there was only 1 transaction. The purchase was a cash offer as stated on the VodaBucks Store. The query is therefore closed as there is nothing that we can refund."
Regards Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2021, 19:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevent department and feedback provided. Please refer to the communication below that was sent to you.
As per discussion and full investigation, we have received the following feedback from the Rewards Department "As per Vodacom and Flook’s side, we have confirmed that only one order was made. The payment gateway shows that there was only 1 transaction. The purchase was a cash offer as stated on the VodaBucks Store. The query is therefore closed as there is nothing that we can refund."
Regards Consumer Website Team
As per discussion and full investigation, we have received the following feedback from the Rewards Department "As per Vodacom and Flook’s side, we have confirmed that only one order was made. The payment gateway shows that there was only 1 transaction. The purchase was a cash offer as stated on the VodaBucks Store. The query is therefore closed as there is nothing that we can refund."
Regards Consumer Website Team
Best regards,