Highly disappointed long time customer

As a long time customer I am highly disappointed with their level of customer care and service. In a year that is been one of the worst years for all South Africans financially. You cut a person's line with no warning sms or call to warn them and then a person has to call 3 times and be transferred around only to be told it can take 24 hours for reconnection. I am seriously considering leaving Vodacom and won't be recommending Vodacom to anyone. Is this the way you treat customers who have been with you for years?