MN
Monde N
1 reviews | Active since Oct 2018
14 Aug 2024, 16:24
Highly disappointed
Vodacom keeps disappointing me, yesterday I went to Waterstone village Vodacom 4 u shop to submit insurance claim. I was told that it should take 24 Hours for the claim to be approved. After 24 hours today I called the store. I was told that the “the lady who is handling the insurance stuff is off today”. When I phone Vodacom insurance I was told no Claim was submitted. Mind you since last week I don’t have a phone. Tomorrow I have to leave to Eastern Cape. It’s obvious that I will leave without a phone
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Vodacom's replyOfficial
15 Aug 2024, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2024, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Monde N's updateReviewer Update
15 Aug 2024, 13:02How will the consultant contact me when I don’t have a phone? I have to borrow phones from people. When you advertise you saying that you are paying claims within 24 hours. But to me seems like it will be the second 24 hours without a cellphone again🥹
MN
Monde N's update15 Aug 2024, 13:02
Reviewer Update
How will the consultant contact me when I don’t have a phone? I have to borrow phones from people. When you advertise you saying that you are paying claims within 24 hours. But to me seems like it will be the second 24 hours without a cellphone again🥹