1 reviews | Active since Oct 2016

16 Nov 2019, 13:54

Highly disappointed

Iam highly disappointed in Vodacom and how they do business getting other companies to call their customers misleading them on their contracts. Two months ago I was called to upgrade my contract to a better deal I specifically asked the consultant if it would affect my upgrade of my handsets and she said no I would still be able to upgrade my handset now I go to Vodacom to upgrade the handset and they tell me I cant. As a consumer I know my rights and will not take this lightly. I suggest Vodacom reverse this as I was mislead. I been a customer with Vodacom very long and if u want to lose me as a customer then please ignore this complaint so I can take this further. The companies u get to call your companies lie to us and I hope this is taken seriously.

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2019, 13:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team