TR
Tammy R
1 reviews | Active since Dec 2022
15 Dec 2022, 07:38
Highly disappointed!
I have never in my life had such bad service from Vodacom! I placed a fibre order on the 2nd November 2022 and to date I have not received my router and now it is almost the end of December! I have made numerous calls requested address change etc snd still nothing!!!!!! I have wasted so much time on calls etc and nothing! I want a solution!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2022, 08:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2022, 08:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TR
Tammy R's updateReviewer Update
20 Dec 2022, 10:48After much upset and lies yesterday, I have finally received my router.
One of your ladies yesterday told me that there is no fibre in our area yet and that my order is on pre order for when the fibre is installed.
I unfortunately lost my cool as I knew this was a blatant lie as Octotel had already connected me and it was just the router I was waiting for.
I am generally a patient and understanding person who would never write a bad review but I had reached a level of frustration I have never experienced.
Thankfully it is now sorted out.
One of your ladies yesterday told me that there is no fibre in our area yet and that my order is on pre order for when the fibre is installed.
I unfortunately lost my cool as I knew this was a blatant lie as Octotel had already connected me and it was just the router I was waiting for.
I am generally a patient and understanding person who would never write a bad review but I had reached a level of frustration I have never experienced.
Thankfully it is now sorted out.
TR
Tammy R's update20 Dec 2022, 10:48
Reviewer Update
After much upset and lies yesterday, I have finally received my router.
One of your ladies yesterday told me that there is no fibre in our area yet and that my order is on pre order for when the fibre is installed.
I unfortunately lost my cool as I knew this was a blatant lie as Octotel had already connected me and it was just the router I was waiting for.
I am generally a patient and understanding person who would never write a bad review but I had reached a level of frustration I have never experienced.
Thankfully it is now sorted out.
One of your ladies yesterday told me that there is no fibre in our area yet and that my order is on pre order for when the fibre is installed.
I unfortunately lost my cool as I knew this was a blatant lie as Octotel had already connected me and it was just the router I was waiting for.
I am generally a patient and understanding person who would never write a bad review but I had reached a level of frustration I have never experienced.
Thankfully it is now sorted out.