Highly BAD service

Utter frustration with the policies and procedures. The poor consultants are doing their utmost best, yet, the managers are available within 48 hours....well, we will see if they are phoning me back. Current issue. Requested a premature cancellation quotation - got it within minutes of logging the call. hats off to the consultants. Now, on the said quotation there are documents that need to be attached and emailed back to the specified email address. - Done that, email sent... Bounces back because according to the email notification that their INBOX cannot receive the email..Phone vodacom. Consultant recommends that I then send it to customer care. Which I do. Customer care responds timeously, advising me that they do not handle cancellations and cannot process the request. Phone them, email address confirmed as correct on two separate occasions, hopeful...I send the email again. Same message, cannot receive my email due to something wrong on THEIR SIDE. Okay, phone cancellation department again....told to check email address...which we have done 3 times already. So, now, I have to log a query with a manager, that will phone me back in possibly 48 hours. The poor consultants have no way to help me, they are the ones taking the call and hearing the same story again and again. All they could do...they have done. So VODACOM, why is it that you have put processes in place for cancellations to be handled electronically, yet your system is not working? How come you want me to go in to a store - which I refuse to do since I am staying far from a store and I would like to exert my right to stay at home during COVID wave coming (AS RECOMMENDED BY MY PRESIDENT BY THE WAY) Why haven't you empowered your consultants with a working plan B if plan A is clearly not available? Why do you leave your consultants to deal with something that isn't their mistake in the first place? Have I been less than well brought up , they would have had to take the brunt of a screaming session, and yet, our managers are sitting in their offices, not even aware of the challenges that their people as well as their customers have to deal with? Shame on you. You are failing me as a customer, and you sure as **** are failing your consultants.