Highly annoyed

Good day

I am highly disappointed with the service I am receiving from Vodacom. I have been a client with you guys for years!

I called in February to CANCEL and the agent asked me to stay with Vodacom because I have been a client for so many years, he will offer me a package that is better than what I have for R30 more, package entails 200mins, 1.6GB data. Well that guy didn't do the upgrade! I called again in March to find out what had happened and the lady confirmed that the agent didn't do the upgrade but promises me that she has done the upgrade on my line to 200mins, 1.6GB package. Come April, she upgraded the line but to the same package that I am currently on, which is 75mins. again I call in April, trying for days to get hold of Vodacom to no avail. I eventually get to speak to someone and then I get sent from pillar to post. They need to listen to calls first and then they will get back to me, I'm still waiting!!! And again I called several more times after this but still no joy.

I get a willing agent on the phone, he listens to my query says his supervisor will contact me on the Monday, I get a ref no: after the call. come Monday I get another SMS to say the query is concluded. CONCLUDED to what? because no one called me. Then I got a LAST CALL from customer service because on the survey I rated a 1 I will never recommend VODACOM to ANYONE.

NOW I AM DIK OF WASTING MY TIME WITH YOU GUYS! It is now MAY and still this line is not upgraded to the correct package or cancelled!

Please cancel the 3 lines I have with Vodacom, because I can't carry on begging agents to do their work!