Highly Annoyed

I was trying to load 100 MB to the value of R29. Vodacom instead gave me 15 MB to the value of 9 or 10 Rand. I then proceeded to call the call centre to get them to reverse that, seeing as it was an error on their side. I was told a manager would call me to assist me in a few minutes. TWO HOURS later, I had not received the promised call back, so I called them again. This time a consultant handed the phone to a manager who told me that he would have to log a call with their technical department and that I would get a call from them in the next TWENTY FOUR HOURS!!! Futher more, I'm told that I am not to use my phone for anything but phone calls? This is unacceptable, I loaded the bundles because I wanted to use them, not to keep them, also, this is a system error on their part, not mine. Even if it was my fault, as the customer are my needs not supposed to be met straight away. I have since loaded 100 mb because I want to use my phone. This has also proven to me that my friends and family had the right idea when they left vodacom for other networks. Their service is inconsistent, sometimes good but mostly bad.