Highly *********** and disrespectful

I've been on 6 calls today alone. (Jan 7th) 4 of them were answered by Online Sales, only to be met with singing or silence. The one lady from Customer Care was more helpful by actually trying to help and putting me through to the necessary call centre to discuss a new contract, which I've app**** for twice. When I got put through, the person answered and asked what the problem was, only to hang up during my explanation. (I work in marketing and sales myself so i understood how tiresome that line of work is) However, Note, that I was not disrespectful in anyway, but got treated with utter disrespect and with no help what's so ever.