1 reviews | Active since Aug 2013
high way *******
i have 3 major concerns with regards to vodacom, <br> [1] the network on my router keeps on switching from hsdpa to 3g ,this is very annoying when you have customers in you internet shop using your machines,as the network literally stops , loses its internet connection and when it finally finds the hsdpa network it reconnects.its been a mission to explain this to vodacoms 114 call centre.<br> <br> [2] all my data bundles expired.<br> i recharged with 3 gigs on 18th july 2015. this will expire in 30days time.<br> i also receive an allocation of 3 gigs at the begining of every month,which expires in 60 days ,<br> logically one would use the prepaid one until it is finished, and then automatically switch to the allocation.<br> i have come to learn that my prepaid 3gigs which is going to expire on the 18th august 2015 is on hold, but i am now using data from by contract allocation,<br> is this *******?<br> in other words, my 3g contract allocation will be in use whilst my prepaid data will be expired and forfeited!!<br> COME ON VODA COM, THIS IS NOT THE FIRST TIME THIS IS HAPPENING TO ME, AND I AM SURE THIS IS HAPPENING TO THE PUBLIC IN GENERAL!WHICH MEANS THE PREAID MONEY IS TAKEN BY VODACOM WHEEBY NO SERVICE WAS RENDERED
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Best regards,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
