TT
Tanganedzani T

1 reviews | Active since Jun 2011

04 Nov 2015, 12:44

High usage of data on a phone without internet

I was debited with an amount of R 3 800 on my cell phone account, when I called to inquire I was then told that I had a high usage of data on the month of October and to my surprise I was using a Nokia which cost R100 and which does not have internet. Late September I called to cancel the contract and this happened on the last month of my contract, its so surprising.<br> <br> I told them to investigate this matter cos I did not use their data and i am still waiting for their feedback, There is just no way that I could have used their data with a phone which doesn't have internet.<br> <br> <br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2015, 15:09
Official
Hello Chamanot,

We are currently investigating this matter and will make contact with you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites