HIGH RATED CLIENT - (VODACOM) FIN RITE SUCKS

Beginning of November 2020, I took out a contract with Vodacom, it was a data sim, I did not take out insurance as it’s a sim card. 10th November 2020, I was debited from Vodacom and I was charged for insurance. I called in Vodacom store where I took out the contract and as most companies I was told to call the insurance people (Finrite insurance) On the 11th November 2020 I called the accounts department and they advised that is was a system issue and the system activated an insurance, they advised it was rectified and I will be debited less the next time, and the insurance will be cancelled. On the 4th of December 2020 at about 9:20am I called them back and spoke to vuyo from accounts, they told be the same thing, my insurance was still active and she would deactivate and reimburse me. Few days later I called in spoke to matabe, same story. On the 30 December 2020 at about 11:06 am I called again and spoke to Khahliso or something same story. I was given a ref number KHAHLISO30-12-2020 3 Debit orders later after taking Vodacom to hello peter, and after calling again finite again ,I finally spoke to Nthabiseng who kinder done her job and cancelled the insurance and advised I will be reimbursed 30 days later, this was on the 22 of January 2021 (attached mail ) 32 -35 days later days later on the around the 24 or 26 of February I called again to follow up as I haven’t received and monies, called in was told they trying to get hold of someone from account and that this Nthabiseng lady left the company etc etc, I was given a ref number P*** not sure how legit this is this ref is different from the first one I got first time. Than on the 02 of march at about 8:41amI called and spoke to Bernadette, call cut and I was never contacted back or emailed even thou I advised them the call might cut and to call me back. I than put finrite on hello peter and till today no reply no care in the world. Since FINRITE IS YOUR INSURER AND IM YOUR CLIENT, ITS YOUR JOB NOW TO SORT THIS OUT, GO INVETIGATE DO WHAT EVER AND GET BACK TO ME WITH A RESOLUTION.. IM REALLY OVER THIS NOW