High rate of ***** on vodacom customers accounts

I was left shock by vodacoms poor systems to prevent ***** on my account with them. On September the 9th 2021 someone did a contract extension on vodacom contract that already expired at some vodacom shop in Brits. I reported the matter to their ***** department whom today still have not gave me feedback or resolved the matter, the reference number is EC-17U5-262YA6. In my opinion this has signs of inside job written all over it. How can the give someone a device and extend my contract without my signitures, id and proof of address.

It did not end there on the 2nd of October 2021 they claim to have delivered another device to me when I was not even at the said address on this date, infact I was in another province. They online sales person Kelebogile was rude on the phone arguing that I received the parcel and I signed for it. On this one I think vodacom employees are in collusion with courier company to defraut customers. This was an online purchase or contract again opened on my name, the order number is K***.

I advise people to stay away from vodacom as they systems are so weak. People are not protected from ********** and these activities are made possible by vodacom employees and when you call for help there's always no record of documents submitted to dispute the transaction. They play delay tactics. I hate vodacom!