KM
Keletso M
1 reviews | Active since Nov 2022
29 Aug 2025, 21:16
High data enquiry
high data enquiry Consultant by the name of Dieketseng along with her Team leader Dikeledi were unable to assist me with the lost data after talking to them for the whole 3 hours. all they did was to round around circle without any concrete information with regards to what happened to my data then the team leader promised to call me back around 8:15. I waited for the call only to receive a message around 9 o clock to inform me that she called me back. all i want is to cancel my contract as there is no transparency in this company along with their *********** consultants
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Aug 2025, 09:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Aug 2025, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2025, 14:01Dear Keletso,
Thank you for taking the time to share your concerns with our office. Feedback from valued clients like yourself is essential in helping us identify areas for improvement within our organisation.
As discussed, you confirmed that you visited your nearest store and were provided with guidance on how to change and secure your router password.
Please also note that we have escalated the matter to our Quality Team to address the poor service received, and to ensure appropriate internal follow-up with the consultant involved.
Once again, we sincerely apologise for the overall experience and appreciate your patience.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. Feedback from valued clients like yourself is essential in helping us identify areas for improvement within our organisation.
As discussed, you confirmed that you visited your nearest store and were provided with guidance on how to change and secure your router password.
Please also note that we have escalated the matter to our Quality Team to address the poor service received, and to ensure appropriate internal follow-up with the consultant involved.
Once again, we sincerely apologise for the overall experience and appreciate your patience.
Kind regards,
Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2025, 14:01
Official
Dear Keletso,
Thank you for taking the time to share your concerns with our office. Feedback from valued clients like yourself is essential in helping us identify areas for improvement within our organisation.
As discussed, you confirmed that you visited your nearest store and were provided with guidance on how to change and secure your router password.
Please also note that we have escalated the matter to our Quality Team to address the poor service received, and to ensure appropriate internal follow-up with the consultant involved.
Once again, we sincerely apologise for the overall experience and appreciate your patience.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. Feedback from valued clients like yourself is essential in helping us identify areas for improvement within our organisation.
As discussed, you confirmed that you visited your nearest store and were provided with guidance on how to change and secure your router password.
Please also note that we have escalated the matter to our Quality Team to address the poor service received, and to ensure appropriate internal follow-up with the consultant involved.
Once again, we sincerely apologise for the overall experience and appreciate your patience.
Kind regards,
Consumer Website Team
Best regards,
KM
Keletso M's updateReviewer Update
04 Sept 2025, 18:54Good day
i received communication that email has been sent to me regarding data usage however the email address was captured incorrectly, my email address is ***.
Thank you.
i received communication that email has been sent to me regarding data usage however the email address was captured incorrectly, my email address is ***.
Thank you.
KM
Keletso M's update04 Sept 2025, 18:54
Reviewer Update
Good day
i received communication that email has been sent to me regarding data usage however the email address was captured incorrectly, my email address is ***.
Thank you.
i received communication that email has been sent to me regarding data usage however the email address was captured incorrectly, my email address is ***.
Thank you.
Vodacom's replyOfficial
05 Sept 2025, 10:23Dear Keletso
Thank you for letting us know. We will resend the email to the correct email address.
Regards
Vodacoom Consumer Website Team
Thank you for letting us know. We will resend the email to the correct email address.
Regards
Vodacoom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2025, 10:23
Official
Dear Keletso
Thank you for letting us know. We will resend the email to the correct email address.
Regards
Vodacoom Consumer Website Team
Thank you for letting us know. We will resend the email to the correct email address.
Regards
Vodacoom Consumer Website Team
Best regards,