AN
Ayanda N
1 reviews | Active since Apr 2017
15 Apr 2017, 12:10
High Data Charges
<p>In January this year I noticed that my Vodacom contract account was in arrears and that the data charges for October, November and December were all totaling about R20K. I was forced to pay the account as my service had been suspended. I paid this and then lodged a dispute as I had set limits for the data and did not understand how this happened. To date I have never been contacted by Vodacom to explain how this happened. I heard that they apparently passed a credit for only R8K but don't know why they only creditted me for R8K only.</p>
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Vodacom's replyOfficial
15 Apr 2017, 13:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2017, 13:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,