High Data Charges

I LOGGED A CALL AT THE GREENACRES BRANCH AFTER NOTICING THAT MY DATA CHARGES ON MY ACCOUNT HAS SUDDENLY ESCALETED, EVEN THOUGH I ONLY OCCASIONALLY USE WHATSAPP TO SEND MEG', ON THE 7/05/2015 AND I WAS TOLD THAT IT WILL TAKE AT LEAST 30 DAYS TO INVESTIGATE THIS MATTER, AND I WAS PROMISED THAT I WOULD RECEIVE FEEDBACK REGARDING THE INVESTIGATION ON OR BEFORE THE 11/06/2015. <br> <br> I THEIR CALL CENTRE TO DAY(14/06/2015), AND WAS INFORMED THERE WAS NO UPDATES TO THE CALL ON THE SYSTEM. AFTER CALLING THE CALL CENTRE ON NUMEROUS OCCASIONS I WAS PROVIDED WITH THIS EMAIL ADDRESS TO ESCALATE THE CALL, [Email Removed] AND AT E DIFFERENT TIME GIVEN A SUPERVISORS EMAIL, [Email Removed] I RECEIVED A REPLY ON 7/7/15 STATING THAT THE MATTER IS STILL BEING INVESTIGATED. TO DATE, NO FEEDBACK AT ALL.