High Data Billing November 2016 unresolved
<p>I have received a bill from Vodacom for usage during October 2016 for over R5000. I have a data contract for 5 Gig (cell number ********** ) which I hardly use and during October I have only used it once to book seat for a flight from East London which can never have used more than 5 gig data. I only use the data bundle with a 3g router which is only for emergencies because I do have a DSL line for home use. Phoned Vodacom on 21 Nov 2016 and they have promise to phone back on 23 Nov which never happened and I have to phone again. They promised to look into the issue and send SMS that the issue has been escalated to support specialist with reference 1- ********** 4067. Not receiving any further feedback again phone Vodacom on 29 Nov 2016, holding on for 40 min and again only get a reply and SMS that it has been escalated to support specialist, new ref 1- ********** 48587 and a promise of feedback on 1 Dec 2016. The problem is with the incorrect billing an incorrect debit order is now going to be debited to my account tonight and I have to battle yet again to get it refunded.</p> <p>This is the worst service which I have ever received from Vodacom. The customer care line is one of worst lines to log a complaint and is now the only way of dealing with Vodacom, very quick to bill the customer but taking their time to resolve problems. I am not the only customer complaining for incorrect billing in November - some reported on Hellopeter and others on News24 and some ofmy friends also complaining about the data billing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am furious this morning. As usual no response from Vodacom. Last night the debit order from Vodacom went through despite the fact that Yolandi from the accounts department has assured me on 23 November that she will stop the debit order and that I can then only pay the nomal bill. Just as well I did not make a manual payment to Vodacom. Because of the deduction by Vodacom I have now no money left in my bank account. How long do I still have to be wait to get an answser from Vodacom. I have reported the high billing on 21 November 2016 and ever since no response from them.
Trying to phone this morning and am now already holding on for 30 minutes, using my landline which is costing me now further money because they can not hear me on my cellphone. Surely there should be better ways of contacting Vodacom.
I want this issue resolved and reversed today!!!!!
I am furious this morning. As usual no response from Vodacom. Last night the debit order from Vodacom went through despite the fact that Yolandi from the accounts department has assured me on 23 November that she will stop the debit order and that I can then only pay the nomal bill. Just as well I did not make a manual payment to Vodacom. Because of the deduction by Vodacom I have now no money left in my bank account. How long do I still have to be wait to get an answser from Vodacom. I have reported the high billing on 21 November 2016 and ever since no response from them.
Trying to phone this morning and am now already holding on for 30 minutes, using my landline which is costing me now further money because they can not hear me on my cellphone. Surely there should be better ways of contacting Vodacom.
I want this issue resolved and reversed today!!!!!
Yet another day went past without the issue been resolved. Spent nearly 3 hours with Vodacom on the phone only to be told 'Sorry but your quiry is in progress and would not be resolved today'. Had to phone again Vodacom as once again they did not keep their promise to phone back. I was told this aftetnoon that Yolandi never put a request through for debit order to be stopped and so the customer has to loose out again. Was told this afternoon that issue will not be resolved quickly and that I have towait for the refund, so all my debit orers that is going off tonight will fail and I have to bearearly 3 hours on the phone with Vodacom only to be told, 'sorry but we cannot resolve the issue'. the cost for the failed debit orders.. Thank you Vodacom for NO service.
Yet another day went past without the issue been resolved. Spent nearly 3 hours with Vodacom on the phone only to be told 'Sorry but your quiry is in progress and would not be resolved today'. Had to phone again Vodacom as once again they did not keep their promise to phone back. I was told this aftetnoon that Yolandi never put a request through for debit order to be stopped and so the customer has to loose out again. Was told this afternoon that issue will not be resolved quickly and that I have towait for the refund, so all my debit orers that is going off tonight will fail and I have to bearearly 3 hours on the phone with Vodacom only to be told, 'sorry but we cannot resolve the issue'. the cost for the failed debit orders.. Thank you Vodacom for NO service.
I have received my new statement and invoices for December 2016this afternoon and quess what, no credit note passed although Vodadom said that they will credit my account. So much for promises
I have received my new statement and invoices for December 2016this afternoon and quess what, no credit note passed although Vodadom said that they will credit my account. So much for promises