High Data Bill
<p>I just received a bill for R22,260.59 from Vodacom. R21,713.66 is purely for Data and R437.93 meanwhile im ony on a 2GB MBB 24 month contract which i pay R109. I checked my itemised billing and i see Vlive and Opera Telecoms. Stuff i dont even know. I use this sim card to purely VPN to the office as well as accesing social media on my phone. Can someone please get back to me as to whats going on? R21,713.66 for data only in a month? Ridiculous. In 06 minutes and 30 seconds it show i used 1092mb. How is that possible. Even if i was streaming that is close to impossible. Can someone please get back to me ASAP!</p>
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Replies (3)
Vodacom's replyOfficial
18 Jul 2017, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2017, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jul 2017, 13:34Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Best regards,
Vodacom's reply18 Jul 2017, 13:34
Official
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Best regards,
's updateReviewer Update
18 Jul 2017, 14:26Got the feedback thank you. I havent been contacted yet, is there maybe an ETA on this? The bill neds to be settled
's update18 Jul 2017, 14:26
Reviewer Update
Got the feedback thank you. I havent been contacted yet, is there maybe an ETA on this? The bill neds to be settled