High Cost on Account for August and Invoicing Issues Ref. Nº. ***

On the 21st September, 2017 I phoned Thando on ********** at 11h34 querying why my account was debited with an amount of R1957 were I normally pay R750 to R820 per month and that I had not received my August Statement from Vodacom as yet. She gave me a Reference Nº 1- ********** ********** and said that Vodacom would investigate the matter and get back to me.

As I had not heard anything by the 6th November, 2017 I phoned and spoke to Daniell on ********** at 10h34 and queried why I had not received any feedback as yet. I also reiterated that up until 6th November I had not received any Invoices and Statements since August, 2017 onwards and that the last Statement dated 3rd July, 2017 which was received by e-mail on the 8th July, 2017. She could also not understand why I was charged such a high amount for my cell number during August and undertook to send me a summary of costs which I have attached for ease of reference on my e-mails to Vodacom. I also indicated to her that I had hardly used the the item billed during that period. She said that Vodacom would investigate the matter and come back to me.

Since then I have sent two e-mails to ********** on the 11th and 17th January, 2018 .

To date I have not received any feedback from Vodacom and other than attachment received from her, only received a Statement dated 3rd December, 2017 which only had one Invoice for only part of my account on the 15th December, 2017 and nothing for January (December Account) as yet?

I am extremely unhappy with the time it has taken to finalize these queries and the unsatisfactory service from Vodacom.