KL
Karabo L
1 reviews | Active since Dec 2023
13 Dec 2025, 11:43
High contract increase.
I am a contract customer who cannot afford the increase in contract payments. Can I cancel my contract for that matter. The price increase is too much. Please help me cancel my contract. I will not be able to pay for it when the increase takes place.
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Vodacom's replyOfficial
16 Dec 2025, 14:31Dear Karabo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we advised that you first need to pay the arrears amount and the account must be up to date before we can generate a Premature Cancellation Quote. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2025, 14:31
Official
Dear Karabo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we advised that you first need to pay the arrears amount and the account must be up to date before we can generate a Premature Cancellation Quote. Regards Consumer Website Team
Best regards,