aM
anita M

1 reviews | Active since Jan 2017

05 Jan 2017, 11:02

HIGH BILLS FOR CANCELLED CONTRACTS

<p>After losing my job in 2015, I emailed Vodacom requsting them to cancel all contracts when the period expired. I listed all the numbers for them via email. I nver received any statements from them, after going to the walk in centre asking them to post all my statements nothing happen. Round about September 2016 I received high statements. I went to the walk in at Midrand still no luck. After phoning them I than correspond with them via email, up to today I received no re ply from Vodacom. All the numbers have been cancelled BUT no statements or any feedback from them whatsoever. I know the next step from Vodacom will be lawyers. So in order to end my relatioship with vodacom I need feedback and I mean honest feedback.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team