ST
Sereme T

1 reviews | Active since Aug 2014

08 Feb 2022, 12:12

High billing on new contract

I was offered the following packages: *** Airtime Monthly bill : R55 for 24 months *** Data bundle 40GB (day) and 40GB(night). Monthly bill : R199 for 24 months

My total bill as per agreement was R255 per month , I indicated to the agent that I do not need any Value Added Service as this will increase my bill. I asked for a copy of contracts which will reflect my packages and monthly bill immediately. I did not receive any communication from Vodacom until 30/01/2022. The following document is what I received for contract on number *** with quote *** This is definitely not the contract I signed up for *** number as it is not 40GB(day) and 40GB(night) package at R199 per month , it is in fact includes 1GB Bonus Data for R64 which increases my bill to R270. I have contacted Vodacom customer care to query about this , have been promised that it will be escalated . What I need is that this 1GB Bonus data be removed and be credited as I never ask for it . I need clarity on why my package is not reflected as 40GB(day) and 40GB(night) as per agreement , why was there a delay in sending quotation until the 30/01/2022?

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2022, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team