KG
Kuben G
1 reviews | Active since Oct 2017
31 Oct 2017, 11:25
High Billing
Vodacom generates a high bill every month to my account with no proper explanation. I have no choice but to pay the account to keep my services connected. They have also forfeited my data and free calls with no explanation. I have been trying to rectify my high billing for months now but unfortunately no one at Vodacom can assist and investigate has to why my billing has doubled.
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Replies (2)
Vodacom's replyOfficial
31 Oct 2017, 11:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2017, 11:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2017, 09:19Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
We have requested high priority and feedback to you.
Warm regards,
SS
Best regards,
Vodacom's reply08 Nov 2017, 09:19
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
We have requested high priority and feedback to you.
Warm regards,
SS
Best regards,