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Yolanda G

1 reviews | Active since Jun 2018

01 Jun 2018, 20:46

High bill last 4 months - Vodalife fee

My Account has being billed with high a Vodalife fee for the last 4 months. How can subscribtions just be added to your account without you wanting it and signing for it. How is this even legal. I have this contract for approximately 14years now, and this is how I get treated? On Monday I am cancelling all 4 of my accounts with Vodacom! If the people in store just say they cannot help, how can my problem be resolved. Nearly R6000 charged extra over the last 4months!! I cancelled everything, after reading on internet of other people that had the same problem and said what to do. I did not subscribe for any of those subscriptions on my account. Being ********** like a lot of other people.

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Replies (3)
Vodacom
Vodacom's reply02 Jun 2018, 08:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2018, 13:16
Official

Hi Yolanda

As per our discussion, feedback has been provided and this matter is now resolved.

I trust you'll have a great weekend!

Regards,

RJ

YG
Yolanda G's update10 Aug 2022, 13:52
Reviewer Update
Good day, it has been 4years+ and still the credit received from Vodacom has not been allocated to my account. I received credit but had now benefit from it as my normal debit order went through. Also have I cancelled 3 items on 8 April 2021 on my account after becoming unemployed, yet no cancelation was done. I called several times ànd went into Vodacom stores, still nothing. I was very sick and hospitalized for periods that I could not followup, but have been following up since May again and every month they say it will stop that month. 1 Aug all went off again at higher installment also. Please can somebody get back to me to resolve both these problems. I am about to cancel even my contract of 16years with Vodacom.