High Bill Lack of understanding

<p>I received my bill dated 1/2/2017 for R10835 and wrote them an email to arrange pay this off as it came as a big shock. Made an arrangement with Customer Care and then get a call to say that they will only accept a two month arrangement. Tried to explain that it will be beyond my budget. Offered to pay an immediate amount and the balance over 6 months but to keep my line open and i will pay for that just to keep the big amount as an amount to pay it off. Then get told the SYSTEM will not allow it. </p> <p>My question what help is that to a client that has a 100% track record for years and then get such a response. </p> <p>These cell companies been getting away with monoply and hig rates and the govenernment to to cut them to size. </p> <p>Very disappointed in their lack of understanding and consideration. It is obvious the arrangements MUST be according to them.</p> <p>How disappointing. Don't do business with Vodacom would be my feedback rather go to companies that cares and understands.</p> <p>Lawrencce</p>