JC
Johan C

1 reviews | Active since Oct 2017

10 Oct 2017, 05:03

High bill after upgrade

We use to be on the red advantage package for year since 2009 the amount payable use to be around R 1200 every month. Since the upgrade in Jan 2017 the amount differ from R 3 821 for March, April R 2 346, May R 1 494 which is the agreed payment, June R 3 340, July R 1980, Aug R 2672, Sept R 2 509, En during the night the payment for Oct... R 2 892. The amount now should be R 1494..... Who can pay these amounts without budgeting. After taking off work sitting in cues all day. Apparently run out of data or subscribe to wasp serves ..... We are done!!!! 6 months paying R 21 054... should have been R 8 964... Paying R 12 090 for who???????? We have Fiber WiFi all day so there is no reason that the data could have gone over or could phone more than 500 min during a month. This is absurd.... This is all lies....

Can Vodacom please fix this asap

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2017, 06:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Oct 2017, 07:24
Official

Dear Johan

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian