MM
Melville M
1 reviews | Active since Feb 2022
08 May 2025, 12:21
Hideous increase on my fees
It has been unbearable to think how much they hike my payments per month. 14.4% is just ridiculous. As a very long standing client of Vodacom, it is amazing that one's discount structure can simply be ripped from underneath one's feet. Clearly NO POINTS for loyalty to the customer. I will definitely not accept being ********** like this anymore
Helpful (0)
Replies (3)0
Replies (3)MM
Melville M's updateReviewer Update
08 May 2025, 13:14Silly me, my math is clearly not up to standard. Since January 2025 and May 2025, my increases have totalled 32.2%. Absolutely unbelievable. I have 2 devices with Vodacom, and my previous message was only looking at my total bill and not the increased device alone. Maybe Vodacom's admin department has actually made a mistake. Certainly not value for money anymore.
MM
Melville M's update08 May 2025, 13:14
Reviewer Update
Silly me, my math is clearly not up to standard. Since January 2025 and May 2025, my increases have totalled 32.2%. Absolutely unbelievable. I have 2 devices with Vodacom, and my previous message was only looking at my total bill and not the increased device alone. Maybe Vodacom's admin department has actually made a mistake. Certainly not value for money anymore.
Vodacom's replyOfficial
08 May 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Melville M's updateReviewer Update
08 May 2025, 15:45Thanks a lot. That will be great.
MM
Melville M's update08 May 2025, 15:45
Reviewer Update
Thanks a lot. That will be great.