SP
Stacey P
1 reviews | Active since Jan 2016
29 Oct 2018, 09:51
Hidden Vodacom Handover Accounts
Good day so I received an email from symington de kok for a balance of almost R6000.
An account that was activated in May 2016 but I am not too sure WHY and how it came on my name.
When I contact vodacom with my ID number they pick up three numbers 071, 072 and 066 that I am aware of.
When I give them my this account number of I ********** and cell number ********** 510.
Your subscriber collections department could not give me further information.... Just I took out this account and only paid for 4 months and its was suspended last year Aug 2017.
Can you please provide me with copy of contract, what device I took out on contract and at what Vodacom outlet.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Oct 2018, 11:03Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2018, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Stacey P's updateReviewer Update
31 Oct 2018, 17:32Still awaiting a response
SP
Stacey P's update31 Oct 2018, 17:32
Reviewer Update
Still awaiting a response
SP
Stacey P's updateReviewer Update
29 Nov 2018, 14:36I am still awaiting a response on this account for client Stacey-lee Petersen ********** 111081 and receiving calls, emails and sms’s from laywers who I charging me
SP
Stacey P's update29 Nov 2018, 14:36
Reviewer Update
I am still awaiting a response on this account for client Stacey-lee Petersen ********** 111081 and receiving calls, emails and sms’s from laywers who I charging me
SP
Stacey P's updateReviewer Update
06 Dec 2018, 19:22And I am still waiting on a damn answer
WHy am I being ignored
SP
Stacey P's update06 Dec 2018, 19:22
Reviewer Update
And I am still waiting on a damn answer
WHy am I being ignored
SP
Stacey P's updateReviewer Update
27 Jun 2019, 23:146 months later. I am still awaiting a response and wanting to know if my name was cleared off from this account or should I first contact the ombudsman to gey clarity.
SP
Stacey P's update27 Jun 2019, 23:14
Reviewer Update
6 months later. I am still awaiting a response and wanting to know if my name was cleared off from this account or should I first contact the ombudsman to gey clarity.