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Brandon B

1 reviews | Active since Sept 2013

24 Feb 2026, 09:50

HIDDEN CONTRACT FEES

I recently purchased a double deal contract from vodacom online and specifically asked what amount i will have to pay seeing it is the end of January. I was informed that nothing is due at the moment - only at the end of the month i will be billed for the monthly contract fee and the delivery fee. I was so surprised that my account was debited in the middle of the month with R249 and R5, when i inquired what this is for, i had to go through long channels to come to the conclusion that this is an initiation fee that is no where on my contract nor was it explained to me when i enquired about all the fees invloved. Stop lying to your clients with hidden fee.

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Replies (2)
Vodacom
Vodacom's reply24 Feb 2026, 12:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Mar 2026, 15:50
Official
Dear Customer

We’ve attempted to contact you on several occasions, but unfortunately haven’t been able to reach you. As a result, we’ll be closing your query from our side for now. Should you require any further assistance, please feel free to reach out — we’ll be happy to help.

Regards,  Vodacom Consumer Website Team 

Best regards,