LS
Louis S
1 reviews | Active since Dec 2020
02 Dec 2020, 14:11
Hidden and inexplicable cost of contract
After six days of trying to get a Black Friday deal - contract for LG Velvet I have just been informed that, because I already am a loyal Vodacom customer with another cellphone contract and a wi-fi contract that I first have to pay over R4500 up front in addition to the contract price - this is not the way to treat an existing or even new customer. Please explain the reason for this.
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Replies (2)
Vodacom's replyOfficial
02 Dec 2020, 17:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 17:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LS
Louis S's updateReviewer Update
05 Dec 2020, 13:28A Vodacom consultant did contact me - to apologize but not to give an explanation as to why this advertised deal was available to me only if I paid an additional R4535 up front. I don't need an apology, I need to know why I have to be penalised like this. To call this a "system generated" requirement doesn't explain anything.
LS
Louis S's update05 Dec 2020, 13:28
Reviewer Update
A Vodacom consultant did contact me - to apologize but not to give an explanation as to why this advertised deal was available to me only if I paid an additional R4535 up front. I don't need an apology, I need to know why I have to be penalised like this. To call this a "system generated" requirement doesn't explain anything.