HiCell Klerksdorp

To whom it may concern<br> Hereby I would like to inform you about the poor service that I received at HiCell Klerksdorp on 2015/02/16. I signed a new Vodacom contract at HiCell Klerksdorp during August 2014 for a Samsung S3 Mini whereby I also bought a Body Glove Flip Cover for my new phone. Within 4 months of purchase the cover started to crack at the edges. During January 2015 I went back to HiCell Klerksdorp to return the faulty cover. The shop assistant exchanged the faulty product, whereby I asked her if I would be in a position to return the new one if it had the same faults - she assured me that I could return it at any time within the 1 year warranty. Big was my disappointment when the same shop assistant refused to give me a full refund of R 249.00. Hi Cell Klerksdorp could not replace the product because they had no available stock - being that the case I demanded a full refund. She also kept on mentioning that my request to receive a full refund of my money is against the company policy. This attitude demonstrates a gross violation of my rights as a consumer. Your immediate attention is requested. I still demand a full refund of my money. <br>