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Zinhle N

1 reviews | Active since Nov 2015

30 Jan 2024, 10:09

Hi to whom it may concern My name Silindile Nombela with cellphone number ***

Hi to whom it may concern My name Silindile Nombela with cellphone number ***. I have a complain about the ill treatment I have received thus far with Vodacom pavilion. I lost a phone on 06 January 2024 which I have insuarence with Vodacom. I brought an affidavit as it is required when u need to claim on the 08 of January since then I never had any feedback or update from the guy who was assisting me by the name of Nadeem. I'm the who keeps asking about update which he tell me the so called manager is handling it of which seems to helping with my contractual issue. If I wasn't black it would have been resolved. Willing to hear from your side. Before I take this matter further. Annoyed customer Yours sincerely Sb Nombela ***

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2024, 12:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team