Hi there I wrote a review months back about Vodacom

Hi there I wrote a review months back about Vodacom. I got ****** I April this year and made a claim to Vodacom. My claim was declined because they said my SIM usage on that phone was small. I asked for call recordings then the call recordings were received in June and it shows that I was never told not to remove the SIM from the phone. the insurance sent email to Vodacom to change the status from declined to Approved ever since then I haven't received any feedback instead the claim still shows declined.. the matter was escalated to Dudu or Oudu to handle the matter. I am not sure about the name. I am now getting tired of this now because I am paying the phone that I don't have and paying the insurance. Number in question: *** ID number: *** Name: Axolile Mlolo