JP
Johan P

1 reviews | Active since Nov 2020

22 Sept 2021, 11:00

Hi my Vodacom phone was ****** and I need to do a sim swop

Hi my Vodacom phone was ****** and I need to do a sim swop .Welkom vodacom.did the swop on Friday 17 September 2021 to New phone and had to change over to my old number in 24 hours.After 24 hours my phone went dead.I visited family in Rustenburg and was forced to go to Vodacom there. They said the phone will be in order in two hours after I upgraded my phone to be able to use Facebook and whatsup .I went back home to Welkom without a phone working.Went back Monday to Welkom Vodacom to fix my phone.After 2 hours the said its fine.I went and after 30min the phone couldn't phone but can receive calls. I went back and after 1 hour the phone was fixed.It took vodacom 4 days to fix my phone .I am disgusted with vodacom s service.Thank you Johan Prinsloo From Welkom in the Freestate.

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2021, 11:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team