Hi, I would like to know why my line has been closed when I cannot make or receive calls, yet you are still billing me as if everything is active

Hi, I would like to know why my line has been closed when I cannot make or receive calls, yet you are still billing me as if everything is active. I also cancelled my insurance a long time ago, but you are still charging me for it. This is completely unacceptable. Why am I being charged for a service I cancelled? Please explain this bill immediately: RED Flexi 510 Plan Line Rental – R510.00Handset Installment 15 – R233.99Comp Cell Insurance (R5001–7500) – R115.00 (THIS WAS CANCELLED)Calling Line ID Presentation (CLIP) – R9.99Caller Identity – FREE (-R9.99) Total: R858.99 How do you justify charging me R858.99 when my line is blocked and I am being billed for services I no longer use or have cancelled? This situation is extremely frustrating. I expect: A clear explanation Immediate correction of the insurance charge Confirmation of why my line was closed and when it will be restored Please resolve this urgently. Regards, ***