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Collins T
1 reviews | Active since Apr 2012
15 Jun 2021, 13:55
Hi, I have a problem with Vodacom
Hi, I have a problem with Vodacom. I had two contracts with vodacom. They offered me opportunity to upgrade on any of my two numbers. I specifically gave them the number to upgrade which is used by my daughter, she needs data. Vodacom decided to upgrade on another which I did not require an upgrade on. My daughter is still struggling with data. I'm still waiting for vodacom to rectify the error, I'm very unappy with this experience, yet I'm still expected to pay for such a pathetic service.
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Vodacom's replyOfficial
15 Jun 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Collins T's updateReviewer Update
02 Jul 2021, 11:48I did cancel the order and made a new one online but I still don't have a phone. I placed a new order on Monday and even today tracking information for my order( K***).
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Collins T's update02 Jul 2021, 11:48
Reviewer Update
I did cancel the order and made a new one online but I still don't have a phone. I placed a new order on Monday and even today tracking information for my order( K***).