JS
Johann S

1 reviews | Active since Mar 2021

11 Feb 2026, 10:06

Hi, here we go again! After my struggle to register for Vodacom's Wallet, they did call and gave instructions to resubmit

Hi, here we go again! After my struggle to register for Vodacom's Wallet, they did call and gave instructions to resubmit. I had to wait 48 hours and then I will be able to resubmit from the start. This time I could not even reach the part where I had to enter photographs. I have to fill in my employment. Right, I'm a "retired/ pensioner" . Now for fun part: they insist on entering my employer's name and telephone number. There is no employer! And here everything freezes again..... This is it - they can keep their wallet!

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2026, 10:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team