Here we go still and again

1. I have not received my refund promised almost a month ago on the 16/19th of May and also have a new blunder with my account. . It is well passed the SLA of 7 to 10 work days. The network team approved the refund of both the cellphone contract and the internet contract for 1 month. I have sent two emails to the refunds department, they have my proof of bank. I want the money in my account before the end of the week. 2. I had a debit order and then the day after I am behind on my account because the refund was added back to the account. Hope this does not ****** up my credit rating.