Here we go again!!! Highly Frustrated

<p>Once again I have had to deal with the incompetence of Vodacom! Previous to this I had complained and submitted a complaint on Hello Peter. I had received a call from Vodacom and after numerous attempts to resolve my query it was finally done. 3 Days ago I had queried a data bundle that I had purchased that was not allocated to my account. Spoke to 2 *********** call centre agents who could not assist, I then called back and spoke to a gentlemen who tried to assist and logged a call with the back office. I was told I will be contacted within 72 hours. I then received an sms today confirming that the query was resolved and I can purchase an itemised bill to view what had happened to my data. I called back and explained my issue again as this was not resolved. I was told that they also cannot see the data that was purchased and will have to query this with the person who handled the initial query. Asked to speak to a supervisor and was told that I am not allowed to. I was then told that the turn around time was dated the 28 NOVEMBER 2016??? Seriously???. At this point I was highly frustrated. The consultant attempted to get a hold of the person who dealt with my query. I was then told the cosultant is not answering his phone and they will call me back by 4.30pm. Still I have not received a call or a resolution to my query. Why is it so difficult to resolve my query or is Vodacom once again just taking people for a ride???? Am I expected to purchase more data now seeing as though this is going to take forever to resolve and also pay for an itemised bill of which would clearly show that my data purchased was not allocated???? Catch a wake up Vodacom!!! Your standards have dropped to a rate beyond pathetic! I have been a loyal customer for many years and the past 2 years have been endless headaches and frustration dealing with you!</p>