JT
Joe T

1 reviews | Active since May 2011

23 Jul 2015, 15:52

Here we go again. Dont go Vodacom

Please refer to my complaint of 16.07.15, Regarding my account of R1500. I still have no idea if I am on vodaFlexi 200 or Smart Choose, I was infromed by Vinolia to pay via EFT which I have so done or my phone will be cut off tomorrow. However no proof of payment info etc was given over. I DO NOTt want to be re billed again for this via debit order.Please ensure this is adhered to. Vinolia informed me that her manager /who was speaking to legal would call me shortly which has not occured. Over the past t week I have had to make over 11 calls, from my pensioner parents landline, and waste much time. I cannot believe how ridiculous your rate package is. MTN patrons received so many complimentary data airtime bundles and loyalty points, I have compared with various MTN smart phone users. I have signed no contract and and an ex Nashua Mobile user. Please also inform if I were to win the lottery, how much it would cost me to buy out of this contract.

0
Replies (1)
Vodacom
Vodacom's reply24 Jul 2015, 11:21
Official
Hello joeturner,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team