Here we go again...

<p>After my complaint last month - Rashieda Jattiem contacted me and quickly assisted and resolved my problem. Vodacom needs more employees like her!! UNFORTUANTLY the very same problem started all over again 1.12.2016. My 1GB was not allocated again... I phoned the call centre and was given REF 1- ********** 31076. I was promised a call back within 24hours... I’m still waiting. My airtime is depleted and I bought a 500mb bundle. This is really starting to get me down. It is such a inconvenience and unnecessary stress factor that I really don’t appreciate. All I want to do is give Vodacom my business and in return I want my service. Too much to ask? The sad part is that it seems like the only time you get response from your queries is when you escalate the matter to social media. Last month’s review:</p> <p> </p> <p>No customer service!!! Shocking !!!</p> <p>On one of my contracts with Vodacom I have a 1GB data bundle that is automatically allocated on the 1st of every month. (Refer to invoice H4-15E5N) On 2.11.2016 I noticed that I had no data available (was informed via the sms notification). I knew that something was wrong and immediately contacted Vodacom. Over the following days I have spoken to so many different people, was promised that my calls will be returned to keep my updated but NOTHING. Today is the 18.11.2016.... NO ONE has called me back and my problem HAS NOT been sorted out but YET I AM ALREADY CHARGED FOR THE 1GB that will be deducted from my bank at the end of the month. This morning I phone 3 times!! (Again – I’m the one that constantly need to phone) The last call I waited for 28 min and then was cut off!!! You would think the operator who took your call will phone you back - NOPE NOT VODACOM!!! In the meantime: My contract is a Top Up 140 – because my 1GB was never allocated – I paid out of bundle data rates. So the 140 airtime is GONE where it would usually keep me through the month. I was forced to buy a 1GB data bundle @ R160.00 - Just so that I can have communication with my kids school watsapp group. I am sooooo frustrated, disappointed and angry at the way I have been treated. I religiously pay my account every month, I have been with Vodacom for MANY MANY years and NEVER EVER thought that I would be so disgusted at the lack of service received. I will be cancelling my contracts with Vodacom – That is if I can get through without holding forever and if the person assisting me is capable and interested in delivering customer service.</p> <p> </p>